People Development Series: Navigating the “new normal” in our professional lives

As part of our commitment to providing ongoing educational and professional development opportunities to our people, we are pleased to offer a webinar series designed to help guide us through these challenging times. Being part of a remote workforce, and managing remotely, is new to many of us. Through this series, you will gain an understanding of how to set and manage priorities in an ever-evolving business climate and learn strategies and tactics to effectively work with others through this emotionally charged time.

The Priority Management series is hosted by Roger Thompson, VP, Strategy and Sustainability at FirstService Corporation. 

Cadence Leadership is hosting Managing Emotional Labor and Adding Value at a Distance. All webinars are will be delivered through Zoom. If you don’t have a webcam, feel free to download the app on your smartphone.

Missed a webinar? No problem! Scroll down to Previous Webinars for Zoom recordings and meeting materials. 



Missed a webinar? No problem — we will post past webinar recordings and meeting materials so you can access them at a time that’s best for you.

Managing Emotional Labour 

Course Materials: 

Managing Emotional Labour Learning Guide (11 pages)  

Emotional Labour Quicksheet

CLICK HERE for webinar recording.  

Adding Value at a Distance

Click Here for webinar recording. Password: FirstServeOthers

Course Materials: 

Adding Value at a Distance (14 pages)  

Priority Management – Tips and Tricks 

Course Materials:  

Priority Management Tips & Tricks – Part 1

2020 Priority Management Template

CLICK HERE for Part 1 webinar recording.

Click here for Part 2 webinar recording.

CLICK HERE for Part 3 webinar recording.

Effective “Virtual” Meetings Tips and Tricks 

Course Materials:  Effective Meetings Planning Worksheet

Click here for Part 1 webinar recording.

Click here for Part 2 webinar recording.

Click here for Part 3 webinar recording.

Leading at a Distance 

Meeting materials: 

Click here for webinar recording. Password: FirstServeOthers

Goal Setting & Review Tips and Tricks  

Course Materials: Key Effectiveness Areas Template

CLICK HERE for Part 1 webinar recording.

Click here for Part 2 webinar recording.

Click here for Part 3 webinar recording.

CLICK HERE for  GS&R Tips & Tricks Special – Template Overview recording

Overcoming the Five Dysfunctions of Virtual Teams

Hosted by Pat Lencioni

To view recording click here and navigate to April 22 video on Virtual Teams on the home page.


ARAM ARSLANIAN, Aram Arslanian, Cadence LeadershipPresident & CEO, Cadence Leadership

Aram is a coach, facilitator, and counsellor with over 16 years of experience supporting individuals and groups in their development. He has worked globally with leaders and their teams, from the C-suite to the front lines. His background in business and counselling makes him uniquely qualified to support professional development. In this regard, each of these areas informs his work with clients: He knows what it takes to lead, understands the human dynamics involved and has the skills necessary to inspire through communication.


Roger Thompson, FirstService CorporationROGER THOMPSON, VP, Strategy & Sustainability, FirstService Corporation

Roger Thompson serves as Vice President Strategy and Sustainability for FirstService Corporation. In this role, Roger is responsible for driving strategic initiatives across all of FirstService’s business platforms. Additionally, Roger is focused on developing corporate citizenship and sustainability programs for our employees, clients and communities. Since joining FirstService in 2007, Roger has held many progressive roles within the organization, with the latest as Executive Vice President of FirstService Residential Ontario, the condominium management arm of FirstService.

Roger is an MBA graduate from the University of Toronto’s Rotman School of Management and holds various degrees/diplomas/certifications from Western University, York University, CAGBC, USGBC, and D’Youville College in New York. Roger is passionate about innovation, training, corporate social responsibility, sustainability and organizational effectiveness.